Introduction
Having your FBI fingerprints rejected can be frustrating, especially if you’re applying for a background check related to employment, licensing, or immigration. A rejected fingerprint card (FD-258 or digital scan) means delays, extra costs, and uncertainty. But it’s a common issue—and one that can be addressed quickly and cleanly when you know the right steps to take.
At PDX Fingerprinting, our experienced technicians prevent rejections, and if they do occur, we handle them efficiently. This guide walks you through common causes of FBI fingerprint rejection, how to resolve them, and how to avoid issues in the future.
Why FBI Fingerprints Get Rejected
The FBI National Background Check Program (NBCP) has stringent standards. Common reasons for rejection include:
- Smudged or faint prints: Caused by improper rolling or uneven ink distribution.
- Cut or scarred fingerprints: If ridges are damaged or missing, prints may be unreadable.
- Wrong card type or incomplete form: FD-258 vs. Livescan format mismatch or missing fields.
- Incorrect form filling: Data entry errors or mismatched names/dates.
- Expired or unofficial card: Using old or non-FBI-certified cards.
When any of these occur, the FBI notifies the submitting channeler with a rejection code like S0 or S5. It’s not the end of the process—you just need a reprint.
Step-by-Step: What to Do When Your Prints Are Rejected
1. Check the Rejection Notice
You’ll receive a notification via email or mail listing issue(s) and a rejection code. Examples:
- S0 = No prints received
- S5 = Unreadable prints
2. Contact Your Provider Immediately
Reach out to both your fingerprint provider and the agency requesting the check. Let them know you’ll resubmit.
3. Schedule a Reprint ASAP
At PDX Fingerprinting, reprints typically occur the same day or next available slot, depending on severity and availability. Make sure to bring:
- The original rejection notice
- Valid photo ID
- Original fingerprint card
4. Review the FBI’s Requirements
Double-check the instructions for:
- Finger placement
- Spacing and rolling technique
- Card type and format
We double-verify data, ink, and fingerprint patterns before resubmitting.
Common Rejection Causes & How We Fix Them
| Rejection Cause | How We Resolve It (PDX Style) |
| Smudged or faint prints | Clean hands, fresh ink, careful rolling, immediate dry time |
| Partial or missing fingers | Technician carefully rolls each finger; checks live quality |
| Wrong card type/format | Use correct FD-258 cards or Livescan format as required |
| Data entry errors | Technician confirms name, DOB, and ORI with you before printing |
| Cut or scarred ridges | Use Livescan if needed or pre-screen for printability before rolling |
Livescan vs. Ink & Roll: Which Is Better?
Livescan is more accurate and reduces rejection chances—but isn’t always accepted. When Livescan isn’t permitted (certain agencies or agencies outside Oregon), we use ink and roll. In either case, PDX staff verify print quality before completing your session.
How Long Does Reprinting Take?
- Ink & roll reprints: 15–20 minutes per card.
- Livescan sessions: Instantly rescanned if prints are poor.
- Resubmission: Sent within hours via FBI-approved channels.
We send tracking updates once submitted to confirm FBI receipt.
Tips to Avoid Rejection
- Wash your hands before arrival to avoid oils or dryness.
- Use fresh ink and quality cards.
- Roll each finger fully, from nail edge to edge.
- Check for cuts/scars that might affect printing.
- Double-check all personal data entry.
- Ask your technician for confirmation before leaving.
Real-World Example: Speedy Reprint Saves the Day
A recent client needed an FBI check for FINRA registration. His ink prints were smudged due to dry hands. Oops. He brought the rejection notice back within 24 hours to PDX, reprinted with proper ink and supervision, and was cleared in time. His broker registration wasn’t delayed.
Our Reprint Guarantee
At PDX, we don’t charge extra for a reprint if rejected. Plus, we guarantee live review before submission to minimize mistakes.
FAQ: What You Need to Know
Q: Will rejection delay my application?
A: Minor delay—once reprinted and resubmitted, you’re back on track. First submissions are usually returned in 24–48 hours.
Q: How can I check if prints were received?
A: We provide status updates after FBI processing, and can resubmit if necessary.
Q: If I lose the rejection notice, can you reprint?
A: Yes—but delays may occur. Keep your notice to streamline service.
Q: Does Livescan ever get rejected?
A: Very rarely. Technical issues can still happen, but prints are previewed and rescanned on-site.
Need to Resubmit? Here’s What to Do
- Call or email with your rejection code and request reprint.
- Bring your ID and rejection notice.
- We reprint and resubmit—fast turnaround.
- Once processed, you’ll receive your FBI report.
Schedule your reprint/resubmission
Final Thoughts
Getting rejected? It’s not the end—it’s a manageable hiccup. The key is fast, correct reprint and resubmission. At PDX Fingerprinting, we specialize in clean, prompt repairs and guiding you through the process, so your application isn’t slowed.
Same-day availability
Technicians trained to fix issues on the spot
No reprint fees
Livescan and ink/roll options
Call us today if your FBI fingerprints were rejected—we’ll help you turn it around.
